Privacy Policy for Swachha Banki App and SwachhaBanki Admin App

Effective Date: 1st April 2024

The Banki NAC , a prestigious government organization of Odisha, respects your privacy and is dedicated to safeguarding your personal data. This Privacy Policy outlines our commitment and the ways in which we handle, use, and protect your information.

1. Introduction

Our apps, Swachha Banki and SwachhaBanki Admin, have been developed to facilitate efficient sanitation services for the citizens and to allow seamless monitoring and coordination by our staff. This policy explains the nature of data we collect, how it's used, and your rights related to this data.

2. Information We Collect

• For Swachha Banki App users:
  • Name
  • Email address
  • Phone number
  • Address
  • GPS location (to deliver services accurately)
  • Access to media files (for grievance redressal)
  • Call feature access (to connect with officials)
• For SwachhaBanki Admin App users:
  • -created User ID (Email ID)
  • -created password
  • GPS location (for monitoring and coordination purposes)
  • Calendar access (to add important events)
  • Access to media files (to gather relevant information)
  • Call feature access (to connect with users)
• For SwachhaBanki Driver App users:
  • -created User ID (Email ID)
  • -created password
  • GPS location (for monitoring and coordination purposes)
  • Calendar access (to add important events)
  • Access to media files (to gather relevant information)
  • Call feature access (to connect with users)

3. Purpose of Data Collection

• For Swachha Banki App: Data aids in providing tailored sanitation services, notifying users about service updates, delivering services at precise locations, sharing media for effective grievance redressal, and enabling direct communication with officials.
• For SwachhaBanki Admin App: Data is used for monitoring and managing sanitation activities, scheduling events, collecting relevant media, and coordinating communications with users.
• For SwachhaBanki Driver App: Data is used for monitoring and managing sanitation activities of garbage collection vehicles, scheduling events, collecting relevant media, and coordinating communications with users.

4. Data Security and Sharing

We uphold strict data protection standards. Your personal information will never be sold, traded, or shared with third-party entities without explicit consent. Exceptions where data might be shared include:

• Legal obligations or government directives.
• Fraud prevention and investigation needs.

5. Data Retention

• For Swachha Banki App users: Data is retained for the required duration to offer services and for other vital purposes like legal obligations.
• For SwachhaBanki Admin App users: Upon your departure from the organization, your User ID and password will be promptly deleted.
• For SwachhaBanki Driver App users: Upon your departure from the organization, your User ID and password will be promptly deleted.

6. Security Protocols

We prioritize data security. We've adopted industry-standard security measures, including secured networks, encrypted storage, and regular security audits, to protect your information.

7. Your Rights

Users have the right to access, modify, or delete their personal data. For such requests or any related questions, contact us using the details provided below.

8. Policy Updates

Occasionally, this policy may be updated due to changes in our practices or for other operational, legal, or regulatory reasons. Changes will be promptly communicated, and the effective date will be updated.

9. Contact Information

If you have questions regarding this Privacy Policy, contact:

By using the Swachha Banki App or the SwachhaBanki Admin App or the SwachhaBanki Driver App, you agree to the data practices outlined in this policy.